Return & Warranty
- Right of withdrawal
1.1. The customer, being a consumer, has the right to terminate the agreement without giving reasons and to return the delivered product within 7 working days after receipt of the product, provided it is unused, unchanged and provided with its original labels, packaging, seals, documentation, etc. The customer will be informed of this right of withdrawal via email before delivery or in writing upon delivery of the ordered products.
1.2. Article 1.1 does not apply if the product:
- is manufactured to the customer's specifications;
- the product can spoil or age quickly, such as a delivered cake or sweets.
1.3. The customer must return the products he returns to the following address:
Sweet Vibes Bakery
The Limit 24
4131 NR Vianen
1.4. If the customer terminates the agreement in accordance with this article, the shipping costs associated with returning the product will be borne by the customer.
1.5. The customer, being a company, cannot invoke the right of withdrawal as described in this article.
1.6. When placing an order, you must take into account that most products you buy through this online store have a limited shelf life and therefore cannot be returned. The right of withdrawal therefore does not apply. The sale is final after successful payment.
1.7. When placing a product that does not have an expiration date, you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@sweetvibes.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
1.8. It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@sweetvibes.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.